Data Deletion

Data Controller

Nternet Company BV
Keizersgracht 241, 1016EA Amsterdam, Netherlands
KvK: 96112107
Email: claro@nternet.company

How to Request Deletion

Option 1: Via WhatsApp (recommended)

1. Open the WhatsApp chat with Claro from your registered phone number.
2. Send: DELETE ACCOUNT
3. When prompted, send the same phrase again to confirm.

The second confirmation prevents accidental deletion. Your phone number serves as identity verification — no additional ID is required.

Option 2: Via email

If you no longer have access to your WhatsApp number, email claro@nternet.company with the phone number associated with your Claro account. We will verify your identity and process the deletion within 30 days (Art. 12(3) GDPR).

What Gets Deleted

When your deletion request is processed, we permanently remove:

• Your Claro contact record (phone number, email).
• Your site record, published website data, and chosen slug — your site goes offline immediately.
• All stored media — profile pictures, gallery images, and link preview images (Cloudflare R2).
• Your conversation history and agent state (Durable Object storage).
• Your subscription records in our database.

Export Your Data Before Deletion

Under GDPR Art. 20, you have the right to receive your personal data in a structured, machine-readable format. If you would like a copy of your data before deleting your account, contact us at claro@nternet.company and we will provide an export of your site content, uploaded media, and conversation history.

We recommend requesting an export before deletion, as data cannot be recovered once removed.

Active Subscriptions

If you have an active paid subscription, Claro automatically cancels it through Stripe as part of the deletion process. You will not be charged again after deletion. If automatic cancellation fails, we will follow up to resolve it.

Timeline and Confirmation

• Via WhatsApp: deletion is processed immediately upon confirmation. Your site goes offline and your data is removed within seconds. You will receive a final WhatsApp message confirming that your account and data have been deleted.
• Via email: we will process your request within 30 days of verifying your identity (Art. 12(3) GDPR). You will receive email confirmation when deletion is complete.

GDPR requires us to respond to erasure requests within one month. For automated deletion via WhatsApp, this happens in seconds. The 30-day window applies to email requests that require manual identity verification.

What We Retain After Deletion

GDPR Art. 17(3) permits retention where required by law. After account deletion, we may retain:

Retained records are kept in minimal form and used only for their stated purpose.

Data at Third Parties

We delete all data within our own systems and inform relevant processors of your erasure request (Art. 17(2) GDPR). However, some data may persist at third-party providers:

Meta App Compliance

This page serves as the official User Data Deletion Instructions URL for Claro's Meta App Dashboard integration, as required by Meta's platform policies.

Your Rights

In addition to the right to erasure, you have other data rights described in our Privacy Policy, including the rights to access, rectification, restriction, portability, and objection.

If you are unsatisfied with how we handle your request, you have the right to lodge a complaint with:

Autoriteit Persoonsgegevens
Hoge Nieuwstraat 8, 2514 EL Den Haag
autoriteitpersoonsgegevens.nl

Questions?

Contact us at claro@nternet.company or through your Claro WhatsApp chat.