Terms of Service

1. What Claro Does

Claro is a WhatsApp-based tool that helps you build and publish simple websites through conversation. You send messages to an AI assistant, and Claro generates and hosts a website at claro.bio/<slug>. You are interacting with an AI system, not a human.

2. Eligibility

You must be at least 16 years old to use Claro (in line with the Dutch implementation of GDPR, Art. 8 UAVG). By using the Service, you represent that you meet this age requirement and have the legal capacity to enter into these terms.

3. Your Account

Your Claro account is tied to your WhatsApp phone number. You are responsible for all activity that occurs through your phone number. There are no passwords — authentication happens through WhatsApp itself.

4. WhatsApp Communication and Consent

By initiating a conversation with Claro's WhatsApp number, you consent to receive service-related messages from us. We will only message you in the context of the service you requested. You can stop receiving messages at any time by sending "STOP" or by deleting your account. We honour opt-out requests promptly.

5. Acceptable Use

You must not use Claro to:

• Violate any applicable law, regulation, or third-party rights.
• Publish content that is defamatory, obscene, fraudulent, threatening, or promotes violence or hatred.
• Distribute malware, phishing pages, or deceptive content.
• Attempt to disrupt, reverse engineer, probe, or abuse the Service or its infrastructure.
• Impersonate another person or entity.
• Use automated systems (bots, scrapers) to interact with the Service without our written permission.

We may remove content or suspend accounts that violate these rules. Where feasible, we will notify you before removing content, unless immediate removal is required for legal reasons or to protect others.

6. Your Content and Intellectual Property

You retain ownership of text, images, and other content you provide to Claro. By using the Service, you grant us a worldwide, royalty-free licence to host, display, and transmit your content solely for the purpose of operating the Service (for example, publishing your website and generating previews). This licence ends when you delete your account and your data is removed.

You represent that you have the necessary rights to any content you provide, including images and links. You are solely responsible for ensuring your published site does not infringe third-party intellectual property rights.

7. AI-Generated Content

Claro uses artificial intelligence (currently OpenAI) to generate suggestions, text, and website edits. AI output may be inaccurate, incomplete, or inappropriate. You are responsible for reviewing and approving all content before it is published.

We do not guarantee the accuracy, originality, or fitness of AI-generated output for any purpose. Copyright protection for purely AI-generated content may be limited under applicable law. We do not claim ownership of AI-generated output — you may use it freely for your site.

8. Paid Plans and Billing

Claro offers free and paid subscription plans. Paid features are billed through Stripe. All prices displayed include applicable VAT. By subscribing to a paid plan, you authorise recurring charges to the payment method you provide.

• Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date.
• After the end of your initial billing period, you can cancel an auto-renewing subscription at any time with no more than one month's notice (Wet Van Dam, BW 7:236). Cancellation takes effect at the end of the current billing period.
• You can manage your subscription and payment methods via the Stripe customer portal (accessible through Claro).
• We may change pricing with at least 30 days' notice. Existing subscriptions will honour the current price until the end of the billing period.

9. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Economic Area, you have a 14-day right to withdraw from a paid subscription without giving a reason, starting from the day the contract is concluded (EU Consumer Rights Directive 2011/83/EU, Art. 9).

However, by subscribing and using the Service immediately, you expressly consent to the immediate performance of the digital service and acknowledge that you lose your right of withdrawal once the service has been fully provided during the withdrawal period. If you withdraw before the service is fully provided, you may be charged a proportional amount for the service already delivered.

To exercise your right of withdrawal, contact us before the 14-day period expires. You may use the following model withdrawal form, or any other clear statement:

When you subscribe to a paid plan, we will ask you to expressly consent to immediate performance and to acknowledge the loss of your withdrawal right. This consent is captured separately at the point of purchase.

10. Refunds

Outside the statutory right of withdrawal described above, refunds are handled on a case-by-case basis. If you believe you have been charged in error, contact us and we will review the situation.

11. Third-Party Services

Claro relies on third-party services to operate. These include:

• Meta / WhatsApp — messaging platform
• OpenAI — AI content generation
• Cloudflare — hosting, storage, and infrastructure
• Stripe — payment processing
• Resend — transactional email

Your use of the Service is also subject to the terms and policies of these providers. We are not responsible for their actions, outages, or policy changes.

If you use Claro on behalf of a business and need a Data Processing Agreement (GDPR Art. 28), contact claro@nternet.company.

12. Availability and Uptime

We do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, platform outages, or circumstances beyond our control.

13. Force Majeure

We are not liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to third-party platform outages, internet disruptions, natural disasters, or government actions.

14. Suspension and Termination

We may suspend or terminate your access to Claro if:

• You violate these terms or our acceptable use rules.
• Required by law, regulation, or a valid legal process.
• Necessary to protect the safety, security, or rights of other users or third parties.

You may delete your account at any time by sending DELETE ACCOUNT in your WhatsApp chat with Claro. Before deleting, you can request an export of your data (see our Data Deletion page).

15. Disclaimers

To the extent permitted by applicable law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

This does not affect your statutory rights as a consumer under Dutch or EU law, including the conformity requirements of the Digital Content Directive (EU 2019/770).

16. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, or goodwill, arising out of or in connection with the Service. Our total aggregate liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or €100, whichever is greater.

Nothing in these terms limits our liability for fraud, intentional misconduct, gross negligence, or any other liability that cannot be excluded under Dutch law (BW 6:233 et seq.).

17. Indemnification

You are liable for damages resulting from your violation of these terms or your publication of unlawful content through the Service. This does not apply to the extent that the damage arises from our own fault or negligence.

18. Governing Law and Disputes

These terms are governed by the laws of the Netherlands. Any disputes arising from or in connection with these terms or the Service shall be submitted to the competent court in Amsterdam, the Netherlands.

If you are a consumer resident in the Netherlands or another EU member state, you may also bring proceedings in the courts where you are domiciled (Brussels I bis, Art. 17–19), and the mandatory consumer protection rules of your country of residence continue to apply (Rome I, Art. 6).

If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution platform.

19. Changes to These Terms

We may update these terms from time to time. When we make material changes, we will notify you at least 30 days in advance through WhatsApp or by updating the effective date at the top of this page. If you do not agree with the changes, you may terminate your account before the changes take effect. If you have an active paid subscription, you will receive a pro-rata refund for the unused portion. Continued use of Claro after the new effective date means you accept the revised terms.

20. General

• Severability. If any provision of these terms is found unenforceable, the remaining provisions remain in full force and effect.
• Entire agreement. These terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• No waiver. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment. We may assign our rights and obligations under these terms (for example, in the event of a merger or acquisition). We will notify you if this happens. If the assignment materially changes the nature of the Service, you may terminate your account. You may not assign your rights without our written consent.

21. Contact

Questions about these terms? Send a message in your Claro WhatsApp chat, or contact us at:

Nternet Company BV
Keizersgracht 241, 1016EA Amsterdam, Netherlands
KvK: 96112107
Email: claro@nternet.company